Ref: ERD8435
The Opportunity
As Senior Service Engineer you will perform scheduled maintenance, servicing and on-site repair of integrated Audio Visual and Video Conferencing systems across the UK (mostly in the South East of England). This will include new and existing clients within major UK and international corporations, government departments and organisations such as the NHS and Police. You will deal with a range of individuals, from senior managers and clients’ technical staff to non-technical system users. As well as service and maintenance, you will provide technical support on site when users have problems. You will uncover and assess technical issues within bespoke AV systems. You will provide a solution to technical issues and allocate appropriate technical resources to site and remove hardware for bench repair if required, with a bench engineer reporting to you. This role will require you to work individually on site, as well as with other members of the technical team on more complex/resource intensive issues. You will be in regular contact with external customers at their place of business and will represent the company and their culture of excellent client service.

As well as troubleshooting occasional faults with systems, you will also be proactive in fulfilling service contracts agreed with clients, pro-actively maintaining the AV and VC systems and addressing any issues before system faults arise. The company’s products and solutions are continually improving and being updated, so it is essential keep up to date with the latest technical developments and their specifications.

This is an excellent opportunity to work for a successful organisation that has won many awards for its technical innovations and continues to grow. The company has a progressive attitude toward its staff and offers continuous training and development programs to keep your skills up to date in this fast-paced industry.

Basic Salary £28k-£35k plus company vehicle or allowance.

Your Skills, Qualities and Achievements
Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them. You must have a proven background in the service and repair of Pro Audio visual integrated systems and video conferencing systems. Must be aware of practical issues with both relevant hardware and software, network technology and troubleshooting. As this role is supporting technical and non-technical clients, you must have very strong communication skills and be able to work with a wide variety of people, from professional engineers, senior management and end-users. Knowledge of the major audio visual, video conferencing and digital signage hardware & software is essential. Knowledge of repair of hardware to component level is not required, but bench engineering experience would be an advantage. Knowledge of Broadcast systems, hardware and software, would be an advantage. An understanding of common control systems (such as Crestron and AMX) is required, and knowledge of software trouble shooting would be an advantage. Must have good customer facing skills and the ability to communicate with technical and non-technical individuals. Experience in a similar service and technical support role within the audio visual and video conferencing industry would be ideal.

The Organisation
A specialist broadcast and audio visual company offering a wide range of services, designing, recommending, supplying and installing Audio Visual solutions, Digital Signage and Video Conferencing, with over 30 years in the industry. Well established in a several stable markets, with increasing revenue coming from the higher education sector (colleges and universities), major corporates (financial, legal, etc), central government, MOD and emergency services. The company has an excellent reputation and has won several industry awards for cutting edge AV installations. This organisation has strong partner relationships with many top manufacturers, offering choice and quality.